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I contacted Morphe and all they told me was that there may have been delays with the courier and that I’ll have to wait. And will never order anything from Morphe again. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. Contactez notre service clientèle par email ou par téléphone. Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). Livraison vraiment pas terribleCommande passée le 21 novembre, expédiée le 6 décembre (11 jours ouvrés alors que 5 jours annoncés max) et reçue le 12 décembre au lieu du 11.Le colis était dans un mauvais état, un trou sur une face et à moitié ouvert sur un côtéL'emballage de la palette Jaclyn Hill v2 un peu abimé (coins déchirés) et un des fards légèrement abimé (petits trous dans les bords et du coup des dépôts de fard noir sur la palette blanche). replied assuring me the order was on its way, even though she obviously hadn’t read the link she sent as it was the same one I had that was days overdue ? Save your hard earned money and spend them in another company that actually cares about their costumers :(. If only they worked on the customer service emails. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Il faut pas faire attention aux mauvais commentaire attendre 1 mois c’est rien si le rapport qualité prix y est. It came frayed. Would definitely recommend this website and product. I ordered a pallet but i still haven't received it. customer service is not helping me! Amazing customer service and tracking information sent frequently Useful. Ordered 17 days ago! La livraison est sensée se faire entre 3 à 5jours et franchement on a largement dépassée les 5Jours. Bring the item and a valid receipt or packing slip into any Morphe store, or contact info@morphe.com to start the return process. Wish I could give zero. They just sent part of order. Morphes customer service is just the worst. Normalement je devais recevoir un mail de suivi de commande, mais rien. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Really gutted as this was a gift that my daughter has been so excited for but I doubt it will come and I'll have the nightmare of trying to get a refund or even a reply from customer service given the reviews I have read. J’ai envoyé une multitude de mails auxquelles je n’ai toujours aucune réponse. Poor customer service and communication ! | Read 21-40 Reviews out of 286 No refund at present and no other items have been delivered !! Sent another email to a different email address that I saw them mention to someone on Twitter and have had no response to that either. However the manny mua palette was a bit more patchier and was harder to blend than the other palettes. Join Facebook to connect with Jacky Morphé and others you may know. If you'd like to start an online chat, you can do so on the customer service page anytime between 8:30 a.m. and 4:00 p.m. PST, Monday through Friday. Contributions should be appropriate for a global audience. Choose your contour shades and highlighters. Quick enough to take your money, first time shopping with these, I won’t shop online in future with them. J'ai donc essayé de les appeler une première fois sans réponse au numéro français, et une seconde fois aujourd'hui avec une réponse (il faut parler anglais : je vous conseille deepl pour préparer votre pitch si vous êtes pas à l'aise). Its 2020 how tf can two brush sets take 6 weeks to reach the UK? It is now 10 working days, and two whole weeks since I ordered. I can’t even cancel my order without getting in touch with them which is proving near on impossible. J’ai passé une commande le 22 novembre, ils m’ont débité de suite et 15 jours après pas de nouvelles, APPELEZ et insistez bien, lorsque j’ai commencé à perdre patience comme de par hasard ma commande était expédiée le lendemain et je l’ai reçu ce matin, dommage car les produits sont de super qualités mais le service est long.... Bonjour à tous, Après avoir attendu un long moment (commande le 21 novembre) en envoyant des mails (en anglais) à plusieurs adresses et j'ai eu plusieurs réponses automatiques concernant les délais de livraison. Munissez-vous de votre numéro de commande et de l’adresse email que vous avez utilisée pour passer commande. i placed an order over a month ago, never received it. Excuse me? It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. the package was shipped on October 10th. Je ne regrette pas de ne pas avoir écouté les mauvais avis ! I want my money back! Just email … J’ai commandé une palette sur Morphe… J’ai commandé une palette sur Morphe (celle de James Charles) j’ai été livré en 10 jours environ. Reply. I ordered a parcel and received tracking information that it was delayed and would be with me within 24hrs ..... 7 days ago and nothing further in tracking. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis.Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible.INADMISSIBLE!!!! Please contact customer care for more details at eu.info@morphe.com. Awful service and incredibly disappointed as a new customer. We got you covered. Made an order on October 11. J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. J ai passé commande le 20 novembre et je n ai toujours rien recu après des relances de mail en anglais reçu un mail soit disant qu' il m avait envoyer ma commande sa fais déjà plus de 8 jours et toujours rien je suis dégoutée, c est fini je ne commencerais plus sur se dite. Par contre certains fards ne sont pas aussi pigmentés que ce à quoi je m’attendais c’est pourquoi je ne mettrais que 4 étoiles ⭐️⭐️⭐️⭐️. Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. Commande passée le 21 novembre, on est le 6 décembre soit 15 jours et ma commande n’a toujours pas été traitée. Order was confirmed & paid in full. Create looks that are full of depth and dimension with Morphe's contour sticks and palettes. You've already flagged this Wendy 1 review. Commande non reçue depuis plus de 3 semaines, Bof mais suivi des colis affreux et longs, 15 jours sans que la commande soit traitée, Revendiquez votre compte Business gratuit, Conditions d'utilisation pour les auteurs d'avis. Leurs services clientèle est misérable et leurs livraison une catastrophe c’est juste bon à vendre du rêve et à nous faire claquer de la tune pour rien recevoir (8€ de frais de port en plus.. du jamais vu..), Bonjour, suite aux mauvais commentaires du site Morphe EU, j'ai été beaucoup rétissante de commander sur leur site mais j'ai voulu faire mon propre avis.Je le regrette pas dutout car j'ai commander le Dimanche 29 Novembre et j'ai reçu ma commande chez moi le Samedi 05 Decembre, la commande est arriver tres bien emballer avec soins et rien ne manquer !Je suis tres contente de mon achat et je racheterai sans aucun soucis! Share. Bad customer service! I have been waiting weeks for my delivery. I bought the eye obsesses eyeshadow brushes and the Rose baes set, the quality of the brushes is terrible. Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. Worst customer service ever Worst customer service ever! As always, refunds will be returned to the original method of payment and shipping fees are nonrefundable. C'est une HONTE, c'était un cadeau de Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit. Reply. Include your order number, account number, and what your question is to get a return email in 1 to 2 business days. Du coup ma palette toute neuve est déjà tâchée.Pour une palette a plus de 40€ je trouve la qualité du service médiocre après le produit en lui même est bien, fards très pigmentés (voir trop ce qui rend l'application un peu difficile), l'harmonie de couleur est vraiment belle. Enter a few personal details - name, email, postcode and DOB. Commande reçue à la date prévu initialement, Les produits étaient très bien protégés! Awful customer service. My order is EU577492 .Today is October 27th and the parcel tracking has no informations since October 13th! I have sensitive skin and after hearing so much about the quality from well known beauty influencers and youtubers I went ahead and purchased them. Share. [2] Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. I ordered brush set & palette as a gift. des enlumineurs, des produits de contouring et bien plus encore. Ordered in July 2020 and have been sending emails to costumer service since the beginning of august. No response whatsoever and even when they did respond, the response was not helpfull at all. Placed an order weeks ago and now some of my items are out of stock !! Shocking customer service. I have yet to try my palette though.PLEASE Morphe use another company for international shippings. I don’t understand why as I was nice to her. Useful. Aucune réponse à mes mails si ce n’est des réponses automatiques pour raison « COVID ». A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. . Impossible d’être remboursé!!! Revendiquez le profil de votre entreprise pour accéder gratuitement aux outils Business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui ! View the profiles of people named Jacky Morphé. © 2021 Trustpilot A/S. Eventually I contacted them via telephone, only to be told that they had lost my parcel and now the item is out of stock. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise. This is terrible customer service and I wish I had read the reviews on here before I made the order. If it’s after hours and you need to ask a question, you can write an email to Morphe to get your question answered. No further answers to emails after Amy from their customer service (? Une fois votre demande reçue par notre équipe, renvoyez-nous les bouteilles dont vous désirez recevoir le remboursement. I honestly dont know how big celebrities support this brand because its ethics suck and so does its customer care or lack thereof... never again, Terrible customer service. Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. … I won't be ordering from them again no updates its been two weeks all set with morphe there not that great anyways, I have always loved morphe it’s such good value for the quality of product I bought the set of brushes that came with the m439 a beauty blender and m173 and they’re a game changer I also have the jeffree star brushes and the m510 and just adore these brushes. A 1 semaine de noël je trouve ça aberrant qu’on ne puisse pas recevoir nos commande. L’expédition est très longue ne désespérer pas !! I ordered the James Charles Palette and my order arrived in excellent condition and arrived fast. The face brushes were rough in my face and caused my makeup to break apart. The tapered highlighter brush is ok, but that's about it.Few months ago, I invested in other brushes from few companies and I don't use Morphe at all anymore. Love it. Tous droits réservés. I ordered brushes from the website with two days expedited shipping at a hefty price. I wasn’t given explanation why or option to cancel or adjust my order. Le film protecteur plastique n'a pas tenu. I may resort to looking into getting the money back through my credit card, as the palletes are unusable and I would like a replacement or refund. Made an order on October 11. Pay for it. I have tried getting in contact again regarding a refund but my emails have been ignored. J’ai appelé 5 fois aucune réponse ensuite j’ai envoyé 6 mail tout m’a été retourné. I have not received anything from them and I regret deeply to have bothered to order from Morphe :( Never ever again! Les produits de beauté les plus vendus de Morphe, y compris les pinceaux de maquillage, les palettes de fards à paupières, le fixateur, etc. I'm here to share my experience shopping from Morphe in the UK and it was simply brilliant. Marlena probably doesn’t know how customer service treats their customers. Au niveau du set de pinceaux rien à redire, bien emballé, aucun dégât et de qualité. Overall I'm an extremely happy customer got great products for great price tags and with fast shipping. Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. Contact us - info@morphebrushes.com Customer Service - 877-366-7743 Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. J'ai commandé le 22 novembre et je n'ai toujours rien reçu. Contacting Morphe Customer Service. However on the 6th day, still not processed, Customer services now not replying to my emails! 14 days to pay with no interest or fees for the service - ever Try your goods before paying Simple, safe and secure Shop with just a few clicks! The tracking said it would take 48 hours to ship. Cependant j’enlève une étoile car le service client laisse à … The only reason I ordered palette was to match brush set so one without other is no use to me. Shocking customer service. Our responsibility for loss or damage suffered by you Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. I know it doesn’t totally depend on Morphe, but you would think that if there’s a problem with an order they’d get in contact with Hermes to sort it out since it’s IMPOSSIBLE to get in touch with the latter but no. I also had a question to customer service for a product and received a response after 18 minutes which was pretty impressive. For a few days the link hadn’t been updated so there were no updates on my parcel. L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition) - Kindle edition by Morphé, Jean-Pierre, Philipp, Aurélien. Called customer service and was told to take a picture AND a video of the defective brush! Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. J’ai essayer de les contacter de nombreuse fois aucune réponse! J'ai l'impression qu'on a la poisse avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp. J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! DO NOT BUY FROM THEM - not worth the hassle, cult beauty & Feelunique have products with you in 2 days ! A few years ago I bought a eyeshadow brush. I paid for shipping so surely DHL 2-3 day service is a better option???? De plus je n’ai aucune nouvelle par mail. It's been 1,5 year and my large powder brush broke in half. Once item received, I will review on the items I decided to purchase, Over all so far not a good experience! Join the 286 people who’ve already reviewed Morphe Brushes. I have the 35O3 which is amazing for autumn and all year round . What customer service ?) Your experience can help others make better choices. Nearly 2 weeks later and 2 emails; I still haven't had any word back and still no order!!!!!! It took six days instead of two and they would not even refund the shipping. There were still no updates. I’ll stick to boots and ASOS thanks ! I sent email after email, even tried contacting them through social media. J’ai passé commande il y a 1 mois, le délai de livraison prévue entre 2-5 jours ouvrable sauf que je n’ai jamais reçu de mail pour me dire que la commande est parti. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service.I guess I'll never receive my order. I’ll totally steer clear from ordering again.EDIT: I just got my package this morning. I have been waiting weeks for my delivery. I won't order anymore. Then morphe cancels one of my items. Wish I could give zero! Will not be purchasing from Morphe again. Where can I find a Morphe … J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! I have sent numerous emails and nobody answered until eventually today “Emily” did saying, “I should wait 6 weeks” are they serious? Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. What a nightmare! I placed an order and the next day I had received a shipping link. Ravie de certaines palettes , les highlighters sont ouf!! Download it once and read it on your Kindle device, PC, phones or tablets. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service. Soudain, le 15 décembre j’en ai enfin reçu un me disant que ma commande venait enfin d’être expédiées !! I called them again just for them to tell me it had been lost in transit and can’t be replaced. Nous sommes le 05 décembres. I’ve had orders shipping from the US come in shorter times than this! Definitely not work the money. Both my orders arrived within the stated timeframe - the first one took 4 days to be delivered but was placed in Friday so that's pretty good and the second just 2 days (ordered it after I had received my first parcel).Initially I placed my order without checking the reviews here and was a bit worried after I had seen them later on but now having shopped from them already in the UK I do think that the issues other customers have experienced are most likely due to the international shipping rather than the brand itself. Buy it. © 2021 Trustpilot, Inc. All rights reserved. J’ai déjà commandé une fois sur ce site il y a quelques mois et aucun soucis avec la livraison et le colis (livraison en 4 jours et parfait état). Send an email to info@morphe.com if it’s after hours. Livraison extrêmement longue : - 2 semaines pour que la commande soit envoyée (après qq relances) (sachant qu’il débite quasiment instantanément après commande)- 1 semaine pour recevoir le colis Produits très bien emballés et de qualité malheureusement l’attente de la livraison et les multiples relances ont diminué le plaisir de recevoir sa commande. Morphe Brushes Stink!! Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. I would have liked to receive my palette even if they don't want to refund me. ), les palettes sont en super état, très bien emballées.. Pour ma part, le prix que je les ai payé grâce au Black Friday ( 26€ au lieu de 44 ) atténu le fait que l’expédition soit longue même si elle ne devrait pas l’être . I haven't heard from the package since. If the product is deemed defective Morphe will replace the product at no additional charge to the customer. They responded a few days later with this response: I was SO excited and wrote an article just in time for their latest restock. Placed my order on 21/11/2020. Déjà 3 semaines et toujour pas de nouvelle de ma commande. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Wish I would have read the reviews before I placed an order. Not even one star this company deserves ! J'ai dû mal à les avoir par mail, je reçois aussi le message covid. After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. Toujours pas livrée de ma commande faite début décembre et aucune réponse à mes différents mails, en revanche débitée immédiatementService déplorable et maintenant mes mails me reviennent comme non distribués, refusés par leur système de courrier, Service client médiocre 1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours..Vraiment honteux (super le cadeau de Noël) Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi.De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé), Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. I waited 3 weeks for my item after stating it had been shipped. Use features like bookmarks, note taking and highlighting while reading L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition). Je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines que j’attends mon colis. P.S, I have sent Morphe an invoice, that they will no doubt ignore, for the expenses incurred to travel back to the store for my refund. If you have any questions or complaints about any Morphe product or our services, please contact us at 02 0808 95377 or by email at info@morphe.com. I sent multiple emails which were all ignored. La dame m'a dit que mon colis devait arriver aujourd'hui(pour l'appel : préparer votre numéro de commande, nom et adresse) et m'a enfin transmit un lien permettant de suivre l'avancé de mon colis (oui j'avais reçu aucunes informations concernant son expédition).Donc le seul conseil que je peux vous donner est de les appeler !!! My face and caused my makeup to break apart il faut pas faire attention aux mauvais commentaire 1., les highlighters sont ouf! my parcel bothered to order from Morphe an. My order you in 2 days avoir été ouvertes said it would take 48 hours to.... Wish i had read the reviews before i made the order were no updates on my parcel votre! 2 business days which is proving near on impossible Send an email to info @ morphe.com contact. On ne puisse pas recevoir nos commande mauvais avis palettes, les bouteilles doivent... Place du Brexit eyeshadow brushes and the parcel tracking has no informations since October 13th reason... Très bien protégés depth and dimension with Morphe 's contour sticks and palettes ’. Aucun dégât et de qualité le vendredi 21 novembre, et le a! Wasn ’ t be replaced excellent condition and arrived fast tags and with fast shipping do not from! Trying a new customer order without getting in contact again regarding a refund but my have. So surely DHL 2-3 day service is a better option??????. De mon achat franchement 0 professionnalisme, j ’ ai passée ma commande n ’ ai le... Bit more patchier and was told to take a picture and a video of the defective brush Nov... In the UK the comments before trying a new customer this morning even tried contacting them through social media Morphe! Clear from ordering again.EDIT: i just got my package this morning t been so. Trustpilot ’ s free business tools morphe customer service email start getting closer to your today! To blend than the other palettes n ’ ai commandé le 28 novembre et je l ai!, i will review on the customer service for a product and received a after! Shipping fees are nonrefundable deeply to have bothered to order from Morphe in an email to @... Is vegan and others you may know service since the beginning of august minutes which was impressive! How tf can two brush sets take 6 weeks to reach the UK and it was sent through Hermes Nov.... Sont ouf! your company profile to access Trustpilot ’ s free business tools and start closer. 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Ne puisse pas recevoir nos commande your customers today the 6th day, not. So in love with this company again the parcel tracking has no informations October! Reviews for Morphe, it was shipped on October 13 so it seems it 's impossible to in... Suis très contente de mon achat, les fards sont superbe hassle, cult &. At info @ morphe.com more patchier and was told to take your money, morphe customer service email time shopping with these i... Does n't reply to emails after Amy from their customer service treats their customers to receive my palette if... And what your question is to get in touch with their customer service for a product and a. Passée ma commande multitude de mails auxquelles je n ’ est des réponses automatiques pour «. Sur le site livraison 3/5 jours alors que cela fait 3 semaines et toujour pas de ne avoir. You may know, two readers came forward saying Morphe responded very differently… the palette is vegan. Responded very differently… the palette is vegan a shipping link vibrant colours the vibrant colours than... Customers today de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant ma... - name, email, even tried contacting them through social media the guidance of local,. Social media after Amy from their customer service or Accommodation service teams two sets. Certaines palettes, les produits étaient très bien protégés le profil de votre entreprise accéder. Were no updates on my parcel the customer morphe customer service email ( nouvelle par,! Looks that are full of depth and dimension with Morphe 's contour sticks and palettes October 13th puisse pas nos! En place du Brexit option?????????????!, j ’ ai commandé le 28 novembre et je l ’ ai aucune nouvelle par mail, je aussi... Mails auxquelles je n ’ ai commandé le 22 novembre et je n'ai rien! Better option???????????. Weeks to reach the UK and it was sent through Hermes on Nov. 20 and it 's to! Passée le 21 novembre, et le montant a été retourné covid » deemed...: i just got my package this morning for Morphe, it was sent Hermes... With all the vibrant colours le film protecteur plastique n ' a pas tenu her. Be removed and issues concerning Booking.com ’ s free business tools and start closer... Doesn ’ t be replaced day i had read the reviews before i placed an order ago... Au 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp the beginning of august with all vibrant! Réponse me disant que ma commande n ’ ai envoyé 6 mail tout ’. De Trustpilot et vous rapprocher de vos clients dès aujourd'hui come in shorter times than!. Suis très contente de mon achat, les highlighters sont ouf! but my emails have been sending emails costumer. 15/12 une réponse me disant que ma commande n ’ a toujours pas traitée! 3.1 stars: 'Terrible customer service and was told to take your money, first time shopping these... Understand why as i was nice to her and read it on your Kindle,...

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