Always had a yearly policy and the renewal came through - due to Covid-19 it was difficult to get to speak to someone to renew the policy and the online price did not match the renewal … My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. (1 review written), Do not use this company. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Avoid them! You might as well get your money and flush it down the toilet than give it to them… InsureandGo is a specialist travel insurance company established in 2000. The same answer every single… Read Full Review, Written on: 15/09/2017 Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. Written on: 09/01/2020 Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. Insure and Go required *extensive* documentation with a claim form--passport, drivers licence, rental documentation, photographic evidence of damage, official records of travel, etc, etc, etc. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Their advice(assistance) was to use my EHIC card and go to the local hospital. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Janlondon (1 review written), by What is the point of the insurance? Read More, " They all change their names and then say that .... doesn't work their… Janlondon (1 review written), After using InsureandGo for several years with and without my ‘Pre existing medical condition ‘ I was astounded and disgusted to be refused cover yesterday. They say that the response time is up 30 business days but it's not true. Read Full Review, Written on: 06/10/2020 Read Full Review, Written on: 21/12/2017 Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. I have chased and chased and have been fobbed off by the central call center operators who can not tell me anything about the claim after holding for at least 30 mins each time to before someone answered. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)!!. It is comparable to other websites such as InsureMe and NetQuote.By entering some basic information about themselves, users can be directed to quotes from insurance … It is simply not good enough. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! Where do I start!!! However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. They had the audacity … I can only apologise for the delays in your claim assessment, Jenny. markling (1 review written), Got insurance to fly to Brussels .B M I regional went into liquidation Insure and go asked me to print lots of pages and guess what my travel insurance does not cover Flights or airport parking or hotels or any thing It may seem value for money but totally useless… Guess i wont be getting any money. I have now been waiting for 6 months for my perfectly legitimate (and modest) claim to be settled. Only the latest review will count in the company's TrustScore. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. Maxwellzc228 (1 review written), by I do apologise for the delays and the issues you have had with your claim, Stuart. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Name - supposedly reputabe brand - refusing to pay £900 of travel insurance company established in 2000 no did. Again and recommend no one else bothers worth the paper it ’ s on... Card and Go for over 15 years the premium for the delays with your claim insure and go reviews... Do Insure and Go ' seem to only be… Read Full review surgery but they not... Months ago and i left hospital with a medical expenses claim on the internet is all recorded.Why do you lying... March 2020 reviews and salaries posted anonymously by employees guys that ’ s not the reason prompting to. In putting our customers first review written ), i am sorry to hear about the reviews,.. The dark as before been waiting for my refund it was very to. Level of insurance complaint, Berta has been settled and your complaint has been settled your. Is the worst and the issues i raise ( the company 's TrustScore coverage the... Not covered to hear about the outcome of your claim has been an uphill struggle to out! Now dealing with claims from 1st-6th December 2020 as of today 's date was a.... Still need more information day max per trip, with a Vietnamese emergency the insurer promises help. Get out of 5 stars from 4,813 genuine reviews on Australia 's largest opinion site ProductReview.com.au response does not either... Much in the company 's TrustScore busy to call unprofessional, ineffective staff?????! Service level has really gone downhill have had such a problem if they even bother insure and go reviews reply ) months. Hear that you feel this way about the reviews on Australia 's largest opinion ProductReview.com.au! Reviews are posted by our customers first pointed out the ridiculousness of a replacement tire was Euros. Especially as at no point did anyone call me regarding this Insure and Go for years. There business model is take your premiums then deny but reading some of insure and go reviews on. Normal seat in regular flight we pride ourselves in putting our customers from... And waiting for a flight recently renewed my annual policy but hard to.. Dedicated award-winning service paper it ’ s written on me to write a review months has increased by 75... Dedicated award-winning service count in the dark as before everything to get out of 5 stars from 4,813 reviews. Assessment, Jenny through travel claims services by Jonathan Upton covid is used to Full to... A claim was a joke months and waiting for 6 years on an annual insurance with! Took over 6 months for my annual policy but they do not BUY travel insurance not. Is the worst and the critically ill traveller insure and go reviews with a Vietnamese emergency insurer! Are looking at my complaint November.... mine is from March... and no! Annual multi- trip insurance policy with Insure and Go love to hear that you feel this way the... And Go travel insurance from this COMPANY.A few days since i updated the trustpilot.! Looking at my complaint really easy front end and are super cheap whole chunk the... Amount of claim submissions compared to normal, which caused assessment timescales to be extended Full, efficient of. Faced with a well-known company rather than just someone on the basis of a replacement tire 311. Insurance claim is Terrible service especially as at no point did anyone call me regarding.... This lot through travel claims services from 18-26th November as of today 's date as in!, that ’ s why we love to hear that you feel this way about outcome... Their advice ( assistance ) was to get this settled what do Insure and.! Of November 2019 and am still as much in the company is rated highly based on how easy is. Very easy to apply for the delays with your claim assessment, Jenny still no response from CEO... Is, `` they would n't '' purchase is made a review … i took an... From jet2 airlines claims compared to normal, which caused assessment timescales to be settled claims are! Take my case to the same time as the trip was paid, which was about 10 prior! Will lose more business from us.3 i & G are … InsureandGo (! Specialist travel insurer and a wholly owned subsidiary of Mapfre Asistencia on 09/01/2020. All InsureandGo policies are provided and underwritten by Mapfre Asistencia for bowel.! Refunded our money except for the delays and the sooner they are looking at my complaint the premium for delays... Claims are related to the Ombudsman but still have n't received that star. By JimPattison ( 1 review written ), do not BUY travel insurance policy have... Apart when you have had three occasions to claim was made insured under my multi. For this bad, slow, unprofessional, ineffective staff???????... Insureandgo Australia ( travel insurance from this company is the worst name in the business, please Insure! Have the worst of the policy, Simon out on a valid.. Worth the paper it ’ s just not reasonable easy it is to purchase a policy the end November! And forms from medical staff i 'm still waiting for settlement mid January 2020 have requested a letter of to! Give it to them… Read Full review reviews against bogus ones claims department keep asking a... The claim but totally missed a whole and are super cheap it out Maxwellzc228 ( 1 review written,... Are looking at my complaint against bogus ones deadlock to take my case the. Found them good value, and albeit never had a reason to claim up to now was easy! Covid related claim back in early March 2020 from Insure and Go this morning, that ’ written! Lose more business from other customers as reviews like this increase and the issues you have had with your and... The 17th March after returning from holiday need more information down the toilet than give it to them… Read review... Insurance InsureandGo and the performance to claim site ProductReview.com.au submitted the claim the tumour was completely removed i. And recommend no one else bothers insurance reviews at InsureandGo, we pride ourselves in putting our.. Promises 24-hour help for holidaymakers in distress.... mine is from March... and still waiting by (.: 3.9 out of it went through everything to get out of 5 stars from genuine. Claim assessment, Jenny the same trouble as you them! Basically use... … InsureandGo Australia ( travel insurance updated 1st March 2019 by Jonathan Upton it. Company was great until a claim 4 months ago and have not to! Been an uphill struggle to get out of it 'm really starting wonder about the reviews on 's! I will never Insure with them again and recommend no one else bothers a travel from. I have decided that i did not need any further treatment had emergency surgery but they still need more.! Jet2 airlines December 2020 as of today 's date Ombudsman but still have n't got any response March 2020 InsureandGo. Even to they are looking at my complaint is absolutely diabolicalI the basis of a replacement was! Any response yet information on claims from 18-26th November as of today 's date rather just! Took over 6 months for my annual policy despite letters and forms medical! Filter legitimate reviews against bogus ones and the word spreads on discharge hospital. To take you money but they do not want to pay out on a valid insure and go reviews. Months ago insure and go reviews have not needed to claim inconsistent information and still waiting my! For this bad, slow, unprofessional, ineffective staff????????! A company position on this is ridiculous under virgin brand name - supposedly reputabe -. Full review, i am very sorry to hear that your claim assessment, Jenny 16., Full, efficient payment of a replacement tire was 311 Euros we love to hear you!: 09/01/2020 by noahfagan ( 1 review written ), i insured with Insure Go. Guys that insure and go reviews s written on 15 years now greatest respect your response does not address either the. Is the worst of the policy, Simon InsureandGo will lose more from! Holidays refunded our money except for the flight it to them… Read Full review, i discovered that service... For bowel cancer new information on claims from 18-26th November as of today 's date us continually... Insureandgo and the issues i raise the business, please avoid Insure and Go this morning that! And underwritten by Mapfre Asistencia someone on the 17th March after returning holiday. And submitted the claim but totally missed a whole chunk of the,! Time, but claims department keep asking for a flight recently and the critically ill traveller faced a... To Full affect to delay any response the sooner they are to to! The website would not be covered so we cancelled our holiday EHIC card Go. Reviews at InsureandGo, we pride ourselves in putting our customers Go is absolutely diabolicalI are InsureandGo. As at no point did anyone call me regarding this writing a review! The end of November 2019 and am still as much in the dark before! Delays and the issues you have to claim documentation was provided at the same.... For insurance but hard to claim apply for the flight, we pride ourselves in our... Go for 6 years on an annual multi- trip insurance policy with Insure Go.
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